This guide will go through how to add Olark to your Joomla 3 site.

Requirements

Guide

  1. Log in to your Joomla Administration site. Choose Extensions from the menu bar, then Extension Manager from the dropdown menu.

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  2. On the Extension Manager Install page, click Choose file and find the Custom HTML Advanced module Zip folder that you downloaded. If this file is located on a server, install from URL instead. Click Upload & Install.

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  3. Once the Zip file has been successfully uploaded and installed, choose Extensions from the menu bar, then Module Manager from the dropdown menu. On the Module Manager page, create a new module.

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  4. Give the module a name such as Olark chat module and select a position from the dropdown list. Turn “Show Title” to OFF. We recommend one of the Footer positions. Once you have selected a position, click the Options tab.

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  5. Copy your code from the Olark install page and paste it into the Custom HTML textarea. Click Save & Close to finish.

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  6. Make sure your new module has the status Published on the Module Manager page. View your website to ensure the Olark chat box has loaded.

Troubleshooting

  • I cannot see the chat box on my website View your website’s HTML source code in your browser. If you don’t find the Olark install code, try selecting a different position from the module’s option page.

  • I see the script in my source code, but it has lots of slashes You need to have a PHP setting called Magic Quotes turned off on your server.

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