Connect Claude to Olark so you can ask questions about your chat transcripts. Setup usually takes 2–5 minutes.

For what you can ask, how search works, and the limits, see Connect Olark to your AI assistant with the Olark MCP server.

Things you’ll need

  • A Claude account. On Team and Enterprise plans, an owner may need to add the connector before anyone else can connect.

  • The Olark server URL:

    https://mcp.olark.com/mcp

You can copy that address from the AI Connector page in Olark.

Connect Olark

  1. In Claude, open Customize, then Connectors.
  2. Click the +Add button, then choose Web.
  3. Name it Olark and paste the MCP Server URL, https://mcp.olark.com/mcp.
  4. Choose sign-in, then continue and sign in with your Olark account.
  5. Approve access.

Use the Olark account that can view the transcripts you want Claude to search.

Check that it works

In a conversation where the Olark connector is enabled, ask:

Using Olark, list 3 chat topics from the last 24 hours.

Claude should answer from your chats and include links to transcripts when it can. If the connector is off for that conversation, turn it on and ask again.

After you connect

Ask for a time period and the shape of the answer you want. More example prompts, the transcript filters, bot tools, and the search limits are in the Olark MCP server guide. Each search returns up to 100 matching transcripts, and transcript searching is limited to 60 requests an hour for each Olark site.

On the AI Connector page, an administrator can turn on Redact personal information. Olark then masks names, email addresses, phone numbers, and similar details in results before they are returned. Masking reduces exposure, but it can miss details or mask the wrong text.

Claude’s own steps for custom connectors are in Get started with custom connectors using remote MCP. Claude’s privacy policy is at privacy.claude.com.

Setup for other assistants: ChatGPT, Copilot Studio, and any other MCP client.